Who we are
Our website address is: https://luxeintimates.co.ke. Reach us at contact@luxeintimates.co.ke
Last updated
August 29, 2025
Introduction
Welcome to Luxe Intimates (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website https://luxeintimates.co.ke, make a purchase, or interact with us.
By using our site, you consent to the practices described in this policy. You also agree that you are 18 years or older.
We collect information you provide directly to us and automatically when you use our site.
Information You Provide
Order Information: When you make a purchase, we collect your name, shipping address, email address, phone number, and payment information.
Account Information: If you create an account, we collect your name, username, password, and email address.
Newsletter Sign-up: If you subscribe to our marketing emails, we collect your email address.
Communication: If you contact us via a contact form or email, we collect your name, email address, and the content of your message.
Information Collected Automatically
Cookies: Our website uses cookies (small data files stored on your device) to enhance your experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.
Usage Data: We may automatically collect information about your interaction with the site, such as your IP address, browser type, and pages you visit. This is done through analytics services like Google Analytics.
How we use your information
To process and fulfill your orders, including arranging for shipping. To create and manage your user account. To communicate with you about your orders, account, and respond to your inquiries. To send you marketing and promotional communications (only if you have explicitly opted-in). You can opt-out at any time. To analyze and improve our website, products, and services. To prevent fraud and enhance the security of our site.
How We Share Your Information
We share your personal information with trusted third parties to help us provide our services:
Payment Processors: We share transaction data with payment processing companies (e.g., Stripe, PayPal, Mpesa, Airtel money) to securely process your payments.
Shipping Providers: We share your name and delivery address with shipping companies (e.g., FedEx, DHL, local couriers) to deliver your orders.
Service Providers: We may share data with companies that provide services on our behalf, such as email marketing tools, analytics providers (e.g., Google), live chat services, and tax calculators.
Legal Obligation: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
We require all third parties to respect the security of your data and to treat it in accordance with the law.
Data retention
We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we retain order information for tax and warranty purposes for some years.
Your rights and choices
You have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you. Correction: You can review and update your account information through your “My Account” page or by contacting us. Deletion: You have the right to request that we erase your personal data, subject to certain data we are obliged to keep for administrative, legal, or security purposes (e.g., keeping order records for tax purposes). Marketing Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email we send you. To exercise any of these rights, please contact us at privacy@luxeintimates.co.ke. We will respond to all legitimate requests within 30 days.
Data security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
International transfers
We operate primarily within Eastern Africa and store data accordingly. However, as some of our third-party service providers may operate globally, your data may be transferred to and processed in other countries. We will ensure such transfers comply with applicable data protection laws.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer at:
Email: privacy@luxeintimates.co.ke
Website: https://luxeintimates.co.ke/contact